Frequently Asked Questions

Learn more about the service

Is it a subscription service?

Nope, Haldi isn’t a subscription service. You’re in control—you only buy what you want, when you want.

How does Haldi work?

Here’s what you can expect:

How much does Haldi cost?

Receiving a personal routine from your skin coach is free. We build you a curated store where you can preview all your recommended products and buy what you need. You only pay for products you buy. Products typically range from $20 to $100. There are never any markups on retail products, ever.

We’re very mindful to develop routines within the budget you specify, and you can always ask us for alternate suggestions.

What happens when my skin changes?

We totally get that as life and the seasons change, skin does too. Feel free to retake the Haldi skin survey anytime and we’ll update your store with new recommended products. Or just reach out to teamhaldi@haldi.com and we’ll recommend updates.

We’ll also add to your store every now and then, like if we find a product we think you’d enjoy, we’ll add it to your store.

Our Philosophy

How do you curate your brands and products?

We are very selective in the brands and products we carry and very few make “the cut”. We look for next-generation brands and products from around the world that combine the best of science and nature, and deliver real results. We don’t believe any brand makes everything well, so we look for “hero” products, the best of the best within each brand and category. Every product then gets carefully vetted and personally tested by our team of testers.

I bought a product somewhere else, is it ok to use?

If you bought a product somewhere else and want to add to your Hald routine, that’s no problem. We’ll start by checking your product for Ingredient offenders.

These are 8 ingredients which we believe should be in no one's skincare, ingredients doing more harm than good and where great alternatives are accessible to all. We’ve affectionately dubbed them the “trans-fats'' of skincare, as whether one believes in clean beauty or is still dabbling with the idea, these ingredients are best avoided. After all, it takes only one bad ingredient to mess up your routine!

So regardless of where you bought the product, we’ll check your products for these 8 Ingredient Offenders:

Are Haldi recommendations clean?

Yes, Haldi recommendations are clean but we believe clean is not enough. Just because a product is clean does not mean it will work for you. Something might be too strong for your sensitive skin, or too aggravating for your acneic skin. So we believe in Clean-For-You. This is how it works:

Shipping and Returns

How does shipping work?

We offer free shipping on orders over $50. We process your order the same day or next day and use USPS. Packages normally take 2-3 business days to be delivered within the West Coast and 5-7 business days to be delivered to the East Coast.

If you need your order delivered in a rush, we offer 2-day shipping via UPS at a flat fee of $20.

Do you ship internationally?

We’re currently shipping in the U.S. only, but never say never!

What if i don’t love my products and routine?

If you aren’t happy with an item, we will happily take it back for a full refund. You can return new or gently-used products for a full refund within 60 days of receiving your purchase.

In return, we ask only for your feedback, because after all, that’s what makes us better at building a great skincare routine for you. Please email us for a prepaid return label.


We obsessively check our inboxes and geek out over your questions, skincare or otherwise. Feel free to shoot us an email at teamhaldi@haldi.com.